FAQ

What is Sugarfiber™?

Sugarfiber™ is a Harvest Pack exclusive sugarcane fiber series. The material is derived from residual fibers left from sugar production, commonly known as bagasse.  We offer them in hinge containers, bowls, plates, trays, and portion cups. For more information, check out our catalog.

How can I order Harvest Pack products?

  • Shop foodservice packaging and alternative dinnerware products directly from our online store here.

  • Call us at 1(888) 727-7225 x0 to speak with a sales representative. 

  • E-mail: hello@harvest-pack.com

  •  Business Hours: Monday - Friday 9AM to 5PM PST

Do you have a catalog?

Click here to view or download our latest catalog here.

Can I see some samples?

Yes, certainly. You can order a sample kit through our online store here.

Do you offer wholesale pricing?

We offer wholesale pricing with a low MOQ of 1 pallet per item. If you are interested in becoming a wholesale customer, please download and fill out the application form below.

Send the application form and the following documents to: hello@harvest-pack.com

A sales representative will be in touch with you.

If I want to customize my packaging, where do I start?

For all customized packaging orders, we require an MOQ (minimum order quantity). You can find more details on our Custom Mold Design or Print Request or submit an email to hello@harvest-pack.com and a dedicated salesperson will help you out.

How long does shipping take?

Orders are processed Monday through Friday during normal business hours. Our business is closed on Saturday and Sunday, as well as on major holidays. Please allow 1 business day for your order to process and ship.

All orders made within the continental US are processed using standard shipping through UPS (Ground), FedEx (Ground) or USPS (Priority).  For alternative delivery options please call or email us prior to placing your order. We can provide you with a quote and an estimated delivery date. Please note, estimated arrival dates are generated by the carrier and are not guaranteed. If an order is damaged, lost, or stolen, please refer to the DAMAGED/MISSING/LOST SHIPMENT section here.

For wholesale and large quantity orders, please submit your information here.

Local Pick-Up/Will Call

We offer local pick ups at our Arcadia, CA warehouse. All orders are processed and available for pick up the following business day. To reduce warehouse congestion and wait time, we highly recommend scheduling your pick-up. For more detail click here.

  • Schedule Your Pick-Up:
    Phone: 323-312-5864
    Email: E-Market@harvest-pack.com

  • Pick-Up Hours: M-F, 9:00 AM - 5:00 PM PST

  • Pick-Up Location:
    HAKOWARE - SOUTH LOADING DOCK
    12336 Lower Azusa Rd,
    Arcadia, CA 91006

  • NOTE: Please have your Order # and ID ready. Enter from Lower Azusa Rd to the South side of the building.

Can I modify or cancel my order?

Once your order is placed, we cannot guarantee that it can be modified or canceled. An order may only be modified or canceled if the order is still being processed (and has not gone to the warehouse). The order amount will then be refunded to your original form of payment. Otherwise, you must return the product(s) in accordance with our Returns policy and may be subject to a restocking fee. If you wish to modify your order, please contact us as soon as possible. 

How do I return a product?

If you have ordered the wrong product/size/count, you will need to return the product within 30 business days. All returned products must be in new condition and may be subjected up to a 30% restocking fee. Please make sure the product is properly packaged to ensure no damage incurs during transit. Customers are responsible for the cost of return shipping. To submit a return, click here.

How can I apply for a position at Harvest Pack?

Please check our job opening listed under the Career Section of this website.