RETURN POLICY

RETURNS

To submit a return, contact us by telephone at 1 (888) 727-7225, use the form below, or email us at hello@harvest-pack.com. To be accepted, returns must be sent back to us within 30 days after you receive our Products. When returning merchandise, Products must be in original pack/case packaging, new condition, and will be subjected up to a 30% restocking fee, not including the cost of returning the product to us. Customers are responsible for paying for return shipping and returned Products are reviewed within 1-2 business days after arrival. After reviewing the returned Products, we will let you know whether or not you have a right to a refund based on our Returns Policy. If the return is approved, customers will be refunded within 5-7 business days after we receive the products using the same method used to make the payment if the card is available. If not, subject to any legal requirements, we will issue you merchandise credit or check as dictated by the circumstances as concluded by the company. Merchandise credits do not expire. In all cases, we monitor return activity for abuse and reserve the right to limit returns or exchanges of Products.

Products purchased and returned to us outside of the 30 day return window or not in new condition will not be accepted nor refunded. The cost of any expedited shipping that you incur for the original order (if applicable) is not subject to refund. Harvest Pack Inc reserves the right to refuse returns of any Service that does not meet the Return Policy at our sole discretion.

DEFECTIVE/ERROR SHIPMENTS

In circumstances where you consider that the product does not conform to your order, you should contact us within 3 business days of receipt. We may request pictures to help with this process. If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any) and any reasonable costs incurred by you in returning the product. We will refund any money received from you using the same method used to make the payment if the card is available. If not, subject to any legal requirements, we will issue you merchandise credit or check as dictated by the circumstances as concluded by the company. Merchandise credits do not expire.

DAMAGE/MISSING/LOST SHIPMENT

Upon receiving your order, please inspect the product(s) for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 3 business days of receipt so we can find a solution for you. We may request pictures of the damage to show our supplier or shipping carrier.

There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Note it clearly on the delivery receipt before signing

  • Keep your copy of the delivery receipt

  • Contact us within 3 business days

  • Keep the damaged packing materials for inspection

  • Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage(s) may occur in transit. In the case of any damaged order(s), we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership of the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.