SHIPPING & HANDLING

HANDLING TIME

Orders are processed Monday through Friday during regular business hours. Our business is closed on Saturday and Sunday, as well as on major holidays. Please allow 1 business day for your order to process and ship.

TRANSIT TIME

All orders are shipped using standard shipping labels through FedEx (Ground), UPS (Ground), or USPS (Priority). Hakoware offers FREE Standard shipping for online orders over $100. For orders less than $100, there is an estimated shipping fee at checkout. Please see the Map above for the average transit time.

For alternative delivery options please call or email us prior to placing your order. We can provide you with a quote and an estimated delivery date. Please note that the carrier-generated estimated arrival dates are not guaranteed. Due to weather conditions, carriers may be delayed. Please reference your estimated delivery date at checkout.

PROBLEMS WITH YOUR SHIPMENT

If an order is incorrect, lost, or damaged, please get in touch with us right away. To find more information please refer to the DAMAGE/MISSING/LOST SHIPMENT section here.

WHOLESALE INQUIRY

For wholesale and large-quantity orders, please submit your information here.

CONTACT INFORMATION

HAKOWARE by HARVEST PACK INC

12336 Lower Azusa Rd, Arcadia, CA 91006
Phone: 1 (888) 727-7225 x0
Email: hello@harvest-pack.com
Operation Hours: 
M-F from 9:00 am - 5:00 pm PST